RMA return flow

Zhugoo Electronics promises customers a quality guarantee period of more than 90 days. During this period, if customers have any doubts about the quality of any goods sold by Zhugoo Electronics, please follow our RMA return process to ensure that we can provide you with The most timely solution.
If you have any questions about the quality of the goods we supply, please contact the corresponding sales representative as soon as possible, and provide the following necessary documents:

1. Sales invoice and packing list, so that we can call the detailed information of the customer's suspicious goods in the quality control database in the first time.
2. Please send the quality inspection report in the form of email or fax so that we can immediately contact the relevant manufacturers to consult quality issues and eliminate potential risks.

Zhugao Electronics promises to provide positive countermeasures and solution procedures/solutions within 24 hours of receiving RMA applications from customers
For sample testing, we need customers to provide samples of products of doubtful quality, which will be submitted to the original factory or a third-party authoritative testing organization for detailed testing and analysis to find the root cause of the quality problem, so as to more effectively deal with quality risks.
If it is confirmed that the quality of the goods is defective, ZhuGao Electronics promises that the customer will recall the goods in full and bear all transportation costs.
Customers can also communicate with the corresponding sales to obtain the RMA application form, fill in and return it, so that we can grasp the detailed return information as soon as possible and follow up to solve the quality problem in time.
As an excellent independent distributor of electronic components, Zhugao Electronics will record all return/inspection procedures in a true and detailed manner, implement the relevant "nonconformity report" "corrective and preventive action report" procedures, and archive internal control documents to prevent similar accidents from happening again occur.